I can’t e-mail my mother.

I can’t email my sister, either.

Why? you may ask. Because they are paying customers of Lanset.com and Lanset is too understaffed with the needed brilliant people to solve their spam problems. There is little doubt in my mind that the techs at Lanset are all more intelligent than me, but there is no doubt in my mind that they need techs there that are more brilliant than the ones they have.

Their solution, to what the techs on the phone have referred to as “a huge spam attack,” is to just block IP addresses.

The result is that they have blocked all mail from my servers.

SMTP error from remote mail server after initial connection:
host mail.lanset.com [208.187.165.9]: 550 This system is configured to reject mail from 209.200.229.100 [209.200.229.100 ] (Host blacklisted – Found on Realtime Black List server ‘bl.spamcop.net’)

also

550 This system is configured to reject mail from 207.115.36.72 [207.115.36.72] (Host blacklisted – Found on Realtime Black List server ‘bl.spamcop.net’)

How my servers (Lunarpages and AT&T [parent of Prodigy]) got on the black list is beyond me. You can find out who owns an IP by entering the numbers at ARIN.

But that I am prevented from getting e-mail, photos, announcements of my new paintings, etc. to my 78-year-old mother, and my sister, is absolutely maddening.

I am going to see what I can do to get my mom and sister to drop Lanset. I have had this very problem with Lanset too many times in the past.